ASC Platform
Have an Omnichannel platform with more than 20 digital channels that optimizes your team's work and improves relationships with your customers.
Concentrate your WhatsApp, Facebook, Instagram, Email, Chat, Telegram, among other digital channels in one place
FLOW
Build your own customer service workflows or let us handle this task.
Plan and organize your customer’s journey, gaining agility, optimizing processes, and reducing costs with automated customer service and a support platform.
- 24/7 support
- Eliminate wait time in queues
- Full overview of all interactions on a single screen
- IVRs to differentiate service queues
- API ready for integration with the client's system
CHATBOT SOFIA
Sofia is our Virtual Assistant.
She is curious, loves to talk and is always learning new things. Sofia is responsible for customer service at ASC Brazil.
The more she talks to people, the more she learns things and improves her conversation. As an ASC Brazil client, your company can also create and develop its own robot.
Want to know more? Talk to Sofia.
Service Management
With ASC SAC, you have quick access to all customer entries and interactions, in an easy-to-view panel.
RATE IT
Calls and consult conversation histories.
DO
Researches
of satisfaction.
REGISTER
And store
contacts and data.
GET
The average time
of interactions.
CREATE
Service queues
and your priorities.
MONITOR
Written words
by customers.
Team Management
Monitor all your team's service and bring agility to your attendants. Automate tasks and eliminate repetitive processes.
- Create diverse attendant profiles
- Determine the priority of each attendant
- Decide whether the service will be active or receptive
- Manage and monitor calls in real time and their queues / Monitor words written by attendants
- Get reports on login, logout, productivity, breaks, and more.
ASC SAC APP
How about talking to your customers both on your computer and on your cell phone?
